steve@23chamberlainstreet.com / 07810 707276

Terms and Conditions

1. Contract. The contract is between the Owners of the property (the Owner) and the person making the booking, hereinafter referred to as "the Guest". The contract is effective once payment has been received from the Guest.

2. Tenancy Status. This agreement is made on the basis that the property is to be occupied by the Guest for a holiday as mentioned in the Housing Act 1988 Schedule 1 Paragraph 9 and the Guest acknowledges that the tenancy granted by this agreement is not an assured tenancy, and that no statutory periodic tenancy will arise when it ends.

3. Eligibility.

• Bookings cannot be accepted from persons under the age of 18.
• The number and identities of persons staying in the property must be as stated on the Booking Form and as agreed by the Owner and the Guest.
• The Owner reserves the right to decline any booking and to refuse to allow entry to any person not complying with with these booking terms and conditions.

4. Reservations and Payment.

• Provisional reservations can be accepted by telephone, Email or our Enquiry form and must be confirmed within 7 days of the Owners initial reply to the enquiry (via the Booking Form). Unconfirmed provisional reservations will be cancelled after 7 days without further reference.
• A deposit of 25% of the cost of the rental must accompany the booking form, or full payment if less than 8 weeks before the commencement of the rental. Once the booking is received and accepted, the full balance is payable no later than 8 weeks before the arrival date. Non payment by or on the due date will be treated as a cancellation by the Guest and the cancellation procedures (below) will be instigated.
• A £100 security deposit is also required to be paid along with the balance. This deposit is normally refundable (either by cheque or on-line bank transfer) within 14 days of the Guests departure date. In exceptional circumstances part or all of the security deposit will be retained by the Owner to cover costs of damage and/or exceptional cleaning.
• Payments are to be made by cheque (UK banks only) or by bank transfer to the Owner’s account (details of which will be forwarded by post). All payments are to be made in £GBP.
• No bookings are valid without the non-refundable deposit and unless confirmed in writing by the Owner.

5. Cancellation. Any cancellation made by the Guest for whatever reason must be notified in writing. The following cancellation charges will apply:

• 8 weeks prior to arrival date - 25% non-refundable deposit.
• 8 - 4 weeks prior to arrival - 25% non-refundable deposit + 50% of the balance.
• Less than 4 weeks prior to arrival - 25% non-refundable deposit + 100% of the balance.

6. The Owners reserve the right to repossess the property without compensation if any person other than specified on the booking form, or otherwise given express permission by the Owner, occupies the property of if any activity is undertaken which causes or may cause unreasonable damage, noise or disturbance. The Guest undertakes not to cause nuisance or annoyance to occupants of nearby properties.

7. Period of hire. The holiday occupancy shall normally be from 2pm on the day of arrival to 10am on the day of departure, unless otherwise agreed by the Owner. Please contact us if you need some flexibility of these arrangements.

8. Care of the property. The Guest agrees to take good care of the property and its contents and leave them in the same state of repair and condition, and in the same clean and tidy condition, at the end of the rental period as at the beginning. The tenant agrees to notify the Owner of any breakage's or damage, and to reimburse the Owner of the full cost of any replacement, repair or exceptional cleaning charges.

9. Complaints. Should there be any cause for complaint during the occupation of the property it must be notified promptly to the Owner. Complaints will not be considered after the end of the rental.

10. Liability.

• The Owner shall not be liable to the Guest, or third parties, for any accident, damage, loss, injury, expense or inconvenience which may be suffered, incurred, arises out of, or in any way connected with, the rental. The Owner cannot accept responsibility for any loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, plumbing, electrical equipment or otherwise, or exceptional weather.
• The Owner cannot accept any responsibility for loss or damage of property, vehicles or contents belonging to the Guest, or members of his/her party during the period of the rental
• If the property becomes unavailable or unusable for any reason prior to the date of the booking, then the Owners will reimburse then guest for any moneys paid, whereupon the Owners liability will cease and no further claims or damages will be accepted by the Owner.

11. Right of entry. The Owner or his representative shall be allowed access to the property at any reasonable time during the holiday occupancy.

12. The Owners stipulate, and enforce, strict no smoking and no pets policies.

13. Whilst the Owner makes every effort to ensure the accuracy of all information and descriptions pertinent to the property the Owner retains the right to alter, substitute or withdraw any service, facility or amenity. If there are any points of particular importance please contact the Owner to clarify the information.

14. All personal details provided will be used in conjunction with  the booking only and will not be divulged to any third parties.

15. By proceeding with the booking the guest agrees to the Terms and Conditions laid out in this document.